We want you to love what you ordered! If you’re not completely satisfied, you have 3 days from the date of delivery to request a return or exchange, provided the following conditions are met:
Eligibility for Return or Exchange
You may request a return or exchange if:
- The product is damaged, stained, defective, wrong, or incomplete.
- The size received does not match what you ordered.
- The product packaging was unsealed or opened upon delivery — please inform us immediately in this case.
Note: Products must be unused, in their original packaging, with all labels and protective stickers attached.
If all conditions are met, our team will either:
- Arrange pickup from your doorstep, or
- Guide you to the nearest outlet for exchange.
Special Cases
- Sale or discounted products can only be exchanged if the wrong item was delivered.
- If you ordered the wrong size, email us at contact@alifashionboutique.com to request an exchange.
- Color or texture differences due to lighting or monitor settings are not considered valid reasons for exchange.
- The above policies apply to orders delivered within Pakistan only.
Non-Returnable / Non-Exchangeable Items
To ensure hygiene and safety, the following items cannot be returned or exchanged:
- Innerwear
- Wooden boxes
- Groom Collection articles
- Accessories, fragrances, and cosmetics
Damaged or Defective Products
If you receive a damaged or defective item:
- Share clear photos or videos of the issue within 3 days of delivery.
- Our team will investigate promptly and provide an appropriate resolution.
Providing proof is mandatory to process claims for defective or damaged products.
How to Apply for a Return
- Email us at contact@alifashionboutique.com with:
- Your order details
- The reason for return
- Our customer support may route you to the nearest outlet for exchange.
- Once approved, send your parcel to:
Ecommerce Department
Ali Fashion Boutique
Main Road, Hasilpur.
Note: Customers are responsible for return shipping costs.
Return Processing Time
- Returns are processed within 5–7 working days after receipt.
- During busy seasons, please allow up to 14 working days.
Refund Policy
We do not offer direct refunds.
However, if an exchange or replacement isn’t possible, we may issue a store credit/voucher (e-currency) usable online only.
Please note:
- If a parcel is refused at delivery, store credit will be issued once returned to our warehouse.
- If part of a paid order is canceled (due to stock or quality issues), a voucher will be issued for future use.
- Full paid order cancellations will also result in store credit.
- We are not responsible for currency exchange rate differences or conversion variations.
- Store credit processing time: 5–10 working days.
Voucher Redemption Policy
- Vouchers can only be redeemed on our official website: www.alifashionboutique.com
- Each voucher is for one-time use only and valid for a single transaction.
- Multiple vouchers cannot be used together.
- Vouchers are non-transferable, non-refundable, and cannot be exchanged for cash.
- If the voucher amount exceeds your order total, any remaining balance is forfeited.
- To use, enter your voucher code in the “Discount Code” box at checkout.
For assistance, please contact our customer helpline.
